Refund policy

Thank you for choosing Falsia Commerce. We aim to make your shopping experience enjoyable and hassle-free. Please take a moment to review our updated Return and Refund Policy:

1. 14-Day Return Policy

   1.1 You have a 14-day window from the date of receiving your item to initiate a return.

   1.2 To qualify for a return, the item must be in its original condition, unworn or unused, with all tags intact and in its original packaging. A valid receipt or proof of purchase is required.

   1.3 To start the return process, please contact us at sales@falsiacommerce.com. All returns must be sent to our designated return address:

   Falsia Commerce Returns

   1.4 For accepted returns, a return shipping label and detailed instructions will be provided. Unauthorized returns will not be accepted.

   1.5 Feel free to reach out to us at sales@falsiacommerce.com for any return-related inquiries.

2. Damages and Issues

   2.1 Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will promptly address the issue and make it right.

3. Exceptions / Non-Returnable Items

   3.1 Certain items cannot be returned, including perishable goods, custom products, personalized items, personal care goods, hazardous materials, flammable liquids, or gases.

   3.2 Sale items and gift cards are non-returnable.

   3.3 Questions or concerns about specific items can be addressed by contacting us.

4. Exchanges

   4.1 The most efficient way to secure the desired item is to return the original purchase. Once the return is accepted, you can make a separate purchase for the new item.

5. Refunds

   5.1 We will notify you upon receiving and inspecting your return, informing you of the refund approval status.

   5.2 If approved, the refund will be automatically processed to your original payment method within 10 business days.

   5.3 If more than 15 business days have passed since the return approval and you haven't received the refund, please contact us at sales@falsiacommerce.com.

Your satisfaction is our top priority, and we appreciate your understanding of our updated policy. For any further inquiries or assistance, feel free to reach out to us at sales@falsiacommerce.com.

Thank you for being a valued customer at Falsia Commerce!